FAQ
Products
Every piece is created with a layered visual approach that reveals depth, storytelling, and a sense of place. We prioritise premium materials, refined design, and long-lasting presentation.
They are made through a combination of precision manufacturing and careful assembly, ensuring clarity, consistency, and durability.
Our products are conceived and developed in New Zealand, and produced through specialised manufacturing partners overseas to achieve the clarity and precision we require.
Under normal indoor conditions, the colours remain stable. Avoid prolonged direct sunlight for optimal longevity.
Wipe gently with a soft, dry cloth and avoid harsh chemicals or abrasive materials.
Wholesale & Partnerships
Yes. Retailers and tourism partners may contact us directly to receive a wholesale catalogue.
Yes. We welcome collaborations with artists, designers, and cultural or commercial institutions.
Yes. Custom work is available for corporate, event, or cultural projects, with minimum quantities required.
Orders & Shipping
All orders are dispatched from New Zealand.
Yes. We deliver to most regions worldwide.
NZ orders usually arrive within 1–3 business days; international delivery times vary by destination and local postal networks.
If your order has not yet been dispatched, changes can be arranged.
Returns & Warranty
If a product arrives damaged or faulty, we will arrange a replacement or refund.
Yes. Functional components are covered under a limited warranty for manufacturing defects.
Please contact us within 7 days of receiving your order if there is an issue.
We do not offer returns for change of mind purchases, but we will assist with any product-related concerns.

